Privacy Policy

1. Who We Are

Eternalpep operates as a research supply brand offering compounds intended exclusively for laboratory research applications. This Privacy Policy governs information collected through our website and related customer communications.

2. Our Commitment to Privacy

We value transparency and implement reasonable safeguards to protect the confidentiality and integrity of your personal data. We collect only the information necessary to operate our store, complete transactions, provide support, and maintain platform security.

3. Information We Collect

When you place an order, register an account, contact us, or browse our website, we may collect:

• Contact information: name, email address, and phone number (if provided)
• Order information: purchased products, order history, and related notes
• Billing and delivery details: billing address and shipping address
• Account credentials: username and selected account preferences (if registered)
• Technical information: IP address, browser/device data, and website usage metrics (via cookies or similar tools)

We may also collect additional information required to respond to support inquiries, prevent fraud, and meet legal or regulatory obligations.

4. Payment Information

Eternalpep does not retain full payment card details on its servers. Transactions are encrypted and processed securely by authorized third-party payment providers during checkout.

We may receive limited transaction-related details from these providers (such as card brand, last four digits, transaction reference numbers, payment status, or fraud indicators) solely to confirm payments and manage orders.

5. Cookies & Tracking Technologies

We utilize cookies and related technologies (including pixels and local storage) to operate the website, retain preferences, analyze performance, and enhance fraud prevention measures.

You may manage cookie preferences through your browser settings. Disabling cookies may limit certain website features, including account access and checkout functionality.

6. How We Use Your Information

• Process transactions, fulfill orders, and provide shipping or tracking notifications.
• Create and administer customer accounts (if you choose to register).
• Respond to inquiries and deliver customer support.
• Identify, prevent, and investigate fraud or security concerns.
• Enhance website functionality, performance, and operational efficiency.
• Send promotional communications where permitted by law or with your consent (opt-out available at any time).
• Comply with applicable legal, tax, accounting, and regulatory requirements.

7. Data Sharing

We do not sell or trade personal information. We may disclose limited data to trusted third-party service providers strictly as necessary to operate our services, including:

• Payment processors to facilitate secure transactions and fraud management
• Shipping partners to deliver orders and provide tracking information
• Email or messaging platforms to send order confirmations and opted-in communications
• Analytics providers to evaluate site usage and improve user experience
• Hosting and security services to maintain uptime and safeguard against cyber threats

These partners are contractually required to process data securely and solely for authorized business purposes.

8. Data Retention

We maintain order and transaction records as required for legal, tax, accounting, and operational obligations. Account data remains stored while accounts are active. Marketing contact information is retained until you withdraw consent or unsubscribe.

9. Data Security

We apply administrative, technical, and organizational safeguards designed to protect your personal information. Although no digital system guarantees absolute security, we follow industry-aligned practices to mitigate risks.

10. Your Rights

Depending on your jurisdiction, you may have rights to access, update, delete, or limit the processing of your personal data. You may also opt out of promotional communications at any time.

To protect your privacy, identity verification may be required before processing certain requests.

11. Children’s Privacy

Our website and services are not directed toward individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted information, please contact us so we can address the matter appropriately.

12. Updates to This Policy

We may revise this Privacy Policy periodically to reflect operational changes or legal updates. When modifications occur, the “Last updated” date will be adjusted accordingly at the top of this page.

13. Contact Information

For questions regarding privacy practices or to submit a data request, please contact:

Eternalpep
Privacy & Data Requests
Email: Support@eternalpep.com